Due to the constant changing environment surrounding the outbreak of the COVID-19 virus, we are having to make some changes to the business operations of our clinic and adopt a “Pet Care While Social Distancing” business model.
Beginning Friday, March 20, 2020, we will change to this format. Ideally, we will limit veterinary visits to sick pets and emergencies as well as time sensitive injections.
Below outlines our “Pet Care While Social Distancing” plan of action
- Bring any sick, injured, or emergency cases to us. Have cats in a carrier and dogs on a 6 foot leash (we have a leash loan if needed).
- Call us from the parking lot when you arrive. A staff member will come out and collect your pet.
- Dr. Flanders will examine your pet while you wait in the care, and then we will call you to discuss plans for care with a financial estimate.
- We can arrange payment and will return your pet when treatment is complete.
- If you need medication or pet food, please call ahead and we will have it ready.
- IF YOU ARE SICK OR OTHERWISE IMMUNODEFICIENT-please don’t come in. Call us and we can meet you at your car. We may be able to provide a form of telemedicine for our established clients.
- Emergency call (such as hit by car and poisonings) will be limited and must be approved by Dr. Flanders
We have monitored how the rest of the veterinary community is proceeding given the current crisis. We feel that this is the best and safest way to proceed in a situation that is unlike anything we have encountered before. It is not a decision that we have made easily. The potential economic impact to our clinic is frightening, but the health and wellbeing of our human community is more important while we continue to take care of your beloved pets. We will be monitoring the crisis closely and will inform you of any changes in the above protocols.
Stay safe. Call if you have questions or concerns.
Thank you for your continued trust in us.
Dr. Jerry Flanders and the Staff of VIP Animal Care